Contact IPTVWO Support

How to get help fast

Short answer: for the fastest reply, use WhatsApp or live chat. For billing questions and refund requests, use email or the contact form, with the same email address you used to order.

Which contact channel should you use?

What to include in your message

Giving us the right details the first time saves a lot of back and forth. Please include:

• The email address you used to order, so we can find your account.
• Your device (for example Firestick 4K, Samsung TV 2022, Android box, iPhone).
• The app you use (TiviMate, IPTV Smarters Pro, IBO Player, VLC…).
• What happens, with the exact error message if there is one, and a screenshot if you can.
• When it happens: on all channels or only some, all the time or only in the evening.

Try these steps first

Many problems can be solved in two minutes before you contact us:

1. Restart your device and your router. Unplug the router for 30 seconds.
2. Check your login details against the welcome email. They are case-sensitive.
3. Refresh the playlist and the EPG in your app settings.
4. Test your internet speed. You need about 15 Mbps for HD and 25 Mbps for 4K.
5. Try another app to see if the problem comes from the player.

For detailed fixes, read the setup guide, the buffering guide and the FAQ.

Billing and refund requests

Every subscription has a 7-day money-back guarantee. To request a refund, send us a message with the subject Refund Request from the email address you used to order. Refunds can take up to 5 days to appear, depending on your bank or payment provider. See the full refund policy.

Business and reseller inquiries

If you want to resell IPTVWO, choose General Inquiry in the form or read the reseller program page first.